Job Description

Lead Project Manager Major Incident Oversight (Healthcare IT)

We are seeking a proactive, technically-skilled Lead Project Manager to oversee and drive major incident management processes within our healthcare IT environment. The ideal candidate will develop and refine processes to ensure each new incident becomes an opportunity for system improvement, thereby reducing risk and enhancing service continuity. A strong technical background in Cerner Millennium is required.

Responsibilities

Incident Tracking & Oversight:

• Maintain comprehensive logs of all major incidents, documenting key timelines, impacted services, actions taken, and outcomes.
• Track incident trends to identify recurring issues and opportunities for systemic improvements and reduction in major incidents.

Communication Strategy:

• Develop and continuously refine a standardized client communication strategy for real-time updates during major incidents.
• Ensure transparent and consistent messaging to both internal and external stakeholders during and after incidents.

Cross-Team Collaboration:

• Coordinate across technical, client service, and operational teams to identify root causes, define resolution paths, and establish preventative action plans.
• Lead after-action reviews/RCAs (root cause analysis) to ensure lesson capture and process evolution.

Proactivity & Prevention:

• Advocate for and lead the implementation of remediation steps, tracking their effectiveness and ensuring closure of identified gaps.
• Regularly brief executive leadership and operational teams on incident trends and mitigation efforts, driving a culture of continuous improvement.

Technical Leadership:

• Serve as the senior technical escalation point for issues relating to Cerner Millennium and associated healthcare IT systems.
• Provide leadership and mentoring to team members regarding major incident protocol, system troubleshooting, and best practices.

Qualifications

Experience:

• 8+ years in healthcare IT with a focus on incident/problem management.
• Proven expertise in Cerner Millennium architecture, workflows, and integrations.

Skills:

• Strong technical troubleshooting and analytical skills.
• Exceptional written and verbal communication abilities for client-facing and internal contexts.
• Demonstrated ability to coordinate and lead cross-functional teams during high-stress situations.

Certifications (preferred): ITIL (Incident/Problem Management modules), or other relevant Cerner certifications.

What Success Looks Like

You wake up every morning asking, "What incident happenedhow do we ensure that never happens again?" Your efforts make patient care safer by minimizing service disruptions and continuously raising the bar for operational excellence in healthcare IT.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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