Job Description

Job Description

Job Description

Position description

JUNIOR CLIENT SERVICES ASSOCIATE. Entry Level.

Facilities USA & Guard Services USA ( . FacilitiesUSA . com & . GuardServicesUSA . com) Work Location: In person. This is NOT a work from home or remote work position.

Who We Are:

We're fast-growing leaders in facilities management & security staffing with a staff of 35 associates. We are primarily in retail but expanding into other real estate sectors. Located in Grand Central Terminal, we offer great benefits and opportunities for advancement.

The Ideal Candidate:

• Handles high volume of work efficiently
• Works independently
• Highly organized with strong time management skills
• Precise attention to detail
• Tolerates repetitive tasks
• Experience in client services support is a major plus.

Responsibilities:

• Staffing Security Requests:
• Monitor emails and calls, log requests, obtain quotes, and staff requests.
• Secure guard names and contact information.
• Check in guards and update clients on their status.
• Affiliate Management:
• Track signed work orders and ensure current COIs/Licenses.
• Quality Control:
• Periodically check with clients on service quality.
• Waste Management, Fire Safety, & Pest Control:
• Handle client requests, schedule services, track progress, and resolve issues.
• Coordinate with billing and shop for new contracts.
• Affiliate Management:
• Track signed work orders and ensure current COIs/Licenses.
• Quality Control (Pest Control Only):
• Periodically check with clients on service quality.

Compensation & Benefits:

• Typical $80,000 ++ annual total compensation with all additional benefits, full major medical, transit subsidy and profit-sharing, etc.
• Full Major Medical Insurance After 3 months
• 401K 5% matching.
• Paid sick time and vacation time off
• All paid federal holidays.
• Monthly MTA Metro Card or $132 commuter monthly reimbursement
• Paid training
• Professional development assistance
• Referral program
• $55,120 per year base to start increases annually.
• Opportunities for advancement
• Typical $80,000 ++ annual total compensation with all additional benefits, full major medical, transit subsidy and profit-sharing, etc.

Schedule:

• Full-time, Monday-Friday, 8-hour shift. 9am-5pm M-F
• In-person at Grand Central Station
• No nights or weekends, some overtime possible

To Apply:

Resume required.

Job Type: Full-time

Schedule:

Work Location: In person. This is NOT a work from home or remote work position.

Our market is primarily in the retail sector, but we are planning to expand into all other potential real estate areas in need of our services (i.e. residential, commercial, major events, industrial, etc.) Based at Grand Central in NYC currently with a staff of 35, we are planning to double and triple in the next 3 to 5 years and need ONLY exceptional people to help us make this happen.

Company Description

Our market is primarily in the retail sector, but we are planning to expand into all other potential real estate areas in need of our services (i.e. residential, commercial, major events, industrial, etc.) Based at Grand Central in NYC currently with a staff of 35, we are planning to double and triple in the next 3 to 5 years and need ONLY exceptional people to help us make this happen.

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