Job Description

Steward Position at Radisson Hotel Nashville

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The role of the Steward is to maintain the cleanliness and sanitization of all food and beverage outlets, kitchen, dinnerware, and food and beverage equipment. Manages setup and takedown of select kitchen and outlet areas.

Join a team that's all about great service, genuine hospitality, and everyday opportunities to shine. At Radisson Hotel Nashville Airport, we keep things welcoming, supportive, and teamwork-driven. Just minutes from the airport and close to all things Music City, it's a great place to build your skills and grow your career.

If you're friendly, dependable, and excited to make a difference for our guests, we'd love to have you on our team.

Benefits when you make it your choice:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• 401(k) Retirement Plan

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key responsibilities:

• Maintaining the cleanliness of the food and beverage operations: Sweeping and mopping the entire kitchen, dish areas, restaurant line, and Banquet Pantry areas, and walk-in coolers
• Washing and clearing counters, shelves, and queens
• Washing dish area and kitchen mats
• Assisting the cafeteria attendant and cooks with set-up and breakdown and cleanliness of cafeteria
• Monitoring trash and recycling levels in all areas, removing when needed
• Washing pots and pans and returning them to their proper place after cleaning
• Scrubbing kettles, skillets, and all floor drains
• Following all safety and security procedures

Maintaining supply of clean china, glassware, silver, etc. for all hotel outlets:

• Cleaning china, silverware, and glassware by operating dish machine or by hand as needed
• Placing bus pans in cook's line; cleans dirty dishes as needed
• Keeping cook line well stocked with china/hot plates and saut pans
• Keeping glassware organized at all times, storing dishware in the proper location
• Polishing all silver when needed
• Emptying all dirty dishware in the employee cafeteria, washing and returning to the proper location
• Assisting in the breakdown of banquet functions; washing dishes from functions

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills:

• Ideal candidate will have a minimum of one-year experience in a similar position
• Follows instructions and communicates effectively
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel

Physical Demands:

• Long hours are sometimes required, ability to work flexible schedule
• Ability to stand for long periods of time, frequent bending, occasionally stoop or crawl
• Ability to lift 50 pounds on a regular basis and push or pull up to 150 pounds
• Good manual dexterity for the use of common office equipment

Other Information: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

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