Job Description
Job Description Who We Are: Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth! Our mission is to put people first. We will ensure Team Members become family, guests become Owners, and Owners become the heart of everything we do.
Sales Managers are part of our Field Package Sales team which markets and sells our affordable, family friendly mini vacation packages through our retail locations based in Great Wolf Lodge locations throughout the country. As a Sales Manager you will lead and maintain a high-performing team in a fun working environment! You will be responsible for staffing, developing and leading a highly impactful forward-facing sales team of 5-7 Sales Representatives that will engage with potential customers to generate leads and sell vacation packages.
Specific Duties, Activities and Responsibilities: • Recruits, hires, trains, schedules, coaches and motivates sales associates. Delivers a one-on-one conversation weekly with each sales associate. Develops sales associates for success in their position and future growth.
• Responsible for the work performance of the staff in how they deliver the sales pitch and ensuring that the Company approved training program "Passport to Success" is delivered to all associates. Although significant support and resources are provided, it is the responsibility of the manager to ensure that the standards and policies of both Hilton Grand Vacations and our partners are upheld. Ensures that professionalism and care are put forth when going through the Details of Participation with the customer.
• Maintains appropriate staffing levels in accordance with operating hours. The booth should be staffed during the same hours of operation our retail partner is open unless otherwise directed by their VP or SVP of Retail Marketing.
• Maintains inventory of and place orders for all necessary collateral including, but not limited to, lead slips, pitch cards, maps, etc. needed for selling.
• Takes-over and/or enters sales for an associate that is struggling in an effort to close and train them on how to handle objections and close sales.
• Immediately reports all customer service issues up to their VP, Retail Marketing / Regional Director of Marketing.
• Ensures the cleanliness of their work environment as well as the compliance of their associates as it relates to following the company published dress code, uniform requirements and name badges.
• Meets or exceeds budgetary responsibilities as it relates to the generation of Leads and selling OPC Tours and Vacation Packages.
• Accurately tracks and processes payroll - collects and maintains sales associate's hours on timesheets if manual or in the time keeping system, and submits to HR within the payroll deadlines.
• Follows company policies and procedures, including but not limited to ethics and compliance, ensuring the company-approved method of selling is being trained on and applied.
Job Requirements: • Bachelor's Degree or equivalent experience required.
• Sales or Marketing experience is required. Previous Management experience is preferred. Sales Management experience is a plus.
• Knowledge and understanding of the timeshare industry, OPC marketing or telemarketing sales is helpful.
• Working knowledge of MSOffice Suite
• Outgoing; able to converse with customers
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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