Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.
COMCAST Technology Solutions is a software technology company, headquartered in Denver, Colorado, USA, that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media management and video publishing requirements. Our Cloud Video Platform (CVP), provided as a service, offers our customers a diverse product catalogue. By leveraging Comcast CVP, our customers can securely manage their digital media, publish their content to viewable on all manner of IP devices, and effectively monetize their content distribution directly to the consumer. Our proven media management and publishing technology provides a versatile approach to meet each customer's unique business requirements. It also scales fluidly to support the growth of our customers' businesses. Customers include British Telecom, Viaplay, Fox, Disney, NBC, Paramount +, and numerous others. The team is made up of software and video professionals split between sales/marketing, product engineering, and operations services. We spend our time selling and marketing to customers across the globe. We provide project managers and technical engineers to help our customers implement our technology. We are a dynamic, technology-oriented group; tightly integrated either remote or in person with offices in London, Chennai, Denver, and Philadelphia.
COMCAST Technology Solutions has a great opportunity for an Incident Response Manager with a history of leading major incident responses effectively and within an established structure to join our Global Operations team. You will work with operations, professional services, and product engineering to respond to incidents, help them learn from them, and continuously improve CVP.
Our Incident Response Manager (aka Incident Commander) leads and directs the team during major incidents related to the Cloud Video Platform and serves as the problem manager for post-incident review and ongoing management. You will prioritize incidents and manage resources during major incidents to ensure prompt and efficient resolution.
This Engineer 2, Engineering Operations role is an Individual Contributor - you will lead teams through incidents, but do not have direct reports. The role is in-office on a hybrid basis, typical business hours during the week and part of an on-call rotation (generally one weekend per 5-6 weeks, with on-call pay).
We pride ourselves on being a global, diverse, and innovative team with Operations hubs in the United States, London, and Chennai. We foster an environment where employees are empowered to bring forward new ideas. Different perspectives are valued as this drives efficient and effective solutions which benefit the client, the business, and employees. Our follow-the-sun model provides an established workflow across time zones and promotes both work/life balance as well as business continuity. With supportive leadership and a collaborative team culture, we offer meaningful and challenging work that truly makes an impact. We're proud to support major global streaming events like Formula 1, the UEFA Euros, the Olympics, and more.
Responsibilities:
About You:
Our people are the most important part of our business. We are fundamentally looking for forward-thinking, enthusiastic problem solvers. People who love a challenge, constantly evaluate and question, and above all, love to ship a product that solves real problems. While these characteristics outweigh any specific technical skills, you should be able to demonstrate some of the below:
Must Have Skills:
Here's a look at just some of the perks and benefits we make available to our US-based employees:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education: Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience: 2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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