Job Description

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The Store Manager is the driver of total store sales, the customer experience, overall operational excellence, and our high-performance selling culture. The Store Manager has primary responsibility for the management of the store, including directing the work of direct reports and is responsible for the store's culture and associate engagement.

KEY RESPONSIBILITIES:

• Manages the overall store
• Leads financial growth of the store, year over year
• Leads the sales floor and drives store results through the store team
• Drives a primary focus of customer service and builds the brand by cultivating loyalty
• Role models, coaches, and develops best-in-class selling behaviors
• Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
• Ensures the operations of the store are executed with excellence
• Accountable for the development of associates' product knowledge which in turn, enables high performance selling
• Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
• Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance
• Accountable for the selection and development of top talent within the store
• Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations, and succession planning

ALL LEADERSHIP ROLES ARE RESPONSIBLE FOR:

• Delivering top line sales results and growing the business through business insight to action
• Leading the sales floor
• Creating emotionally engaging customer experiences, consistent with the brand vision
• Building customer loyalty through current brand strategies
• Building and growing high performing teams
• Leading change through positivity and a growth mindset
• Upholding positive associate relations that lead to engagement in the brand and the team
• Understanding and leveraging visual merchandising to create a compelling store environment that grows sales
• Driving operating fundamentals
• Effectively managing and controlling expenses
• Executing store opening and closing procedures
• Creating an awareness of, and building capability in, loss prevention
• Reinforcing store strategy to reduce shrink
• Managing all activities related to providing a safe work environment
• Understanding, demonstrating, and enforcing Company values

QUALIFICATIONS:

• Previous experience leading leaders and associate teams
• Proven ability to lead a pay for performance selling team is preferred
• Demonstrates ability to improve customer satisfaction and drive customer loyalty
• Proven ability to effectively delegate, follow up and communicate with all levels of the organization
• Demonstrates ability to manage complex and competing priorities with time management and organizational skills
• Demonstrates ability to assess talent, coach, develop and manage performance
• Demonstrates business acumen with strong strategic and analytical skills
• Demonstrates excellent visual merchandising skills
• Demonstrates strong product knowledge
• Employment Type: Full-time

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Apparel & Fashion

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