Job Description
About The Role
We are experiencing massive growth as a company, but there’s a staggering amount of people who are not aware of VidAngel yet. In this role, you will have an unprecedented opportunity to shape the future of our business and impact thousands of customers, and future employees. We’re a little biased, but we can’t think of any other Customer Service opportunity as exciting and it cannot be passed up -- you’ll be a clear owner with the customer experience team and assisting in building a customer-centric company as we continue to grow. We are scaling up our chat, email and phone support team, and you will be a key part of the growth of this team.
Expectations:
Full time: 32-40 hrs per week (7 days a week availability needed);
Friday or Saturday evening rotation, occasional Sundays of 3-4 hours, plus 2-3 nights a week; occasional opportunities for extra hours
Requirements:
Excels in Customer Support.
Knowledge of streaming devices and how to work through technical issues.
Enjoys helping people troubleshoot technical issues.
Can handle a fast-paced work environment.
Responding to customer chats and emails, good writing skills are a must!
Excels in phone support and taking care of our customers via that method.
On-site attendance is required for training and company/team meetings.
Preferred experience with or knowledge of VidAngel.
Can self-monitor and show responsibility while working from home - if remote work is desired.
Enjoys working with a team.
Who We're Looking For:
Due to the value you have created in previous employment opportunities, your team would hate to lose you.
Assist in creating other forms of value that are needed in a fast-growing tech company. If you can’t do both, it’s not a good fit. If you can do both, you will love the diversity of growth opportunities.
Nothing is below you in this position. Senior Customer Support Specialists are not above the hard work regardless of the requested task.
Bonus Experience: (Not Required)
Interested in development and/or you have basic development experience, SQL, Java, HTML, CSS and Python database language. You will be able to add value in this area with additional projects for the team and working alongside senior management in these responsibilities.
Interest in UX/UI design and/or you have basic UX/UI design experience, you would work alongside our content team to help build internal images, gifs and graphics to make our customer facing help-center even better.
Interest in video editing, sound engineering, voiceover and video animation, you could help add value in this arena.
Proficient in data manipulation and building reports in google sheets and/or excel.
Benefits:
$15.50 -18 per hour
Full Medical, Dental, Vision as well as 401K plan all paid by VidAngel
Work from home/in-office correspondence
Free VidAngel credit
A unique and very generous benefits package with equity and potential for an annual bonus pool sharing .
____________________________________________________________
Objective: Assist all customers in a timely fashion to address and resolve their concerns on streaming their movies, questions and concerns about billing, assist in troubleshooting the errors and technological issues they may be experiencing, make movie requests and additional questions. Help customers via phone support, or additional channels such as chat and email. Also, a desire to learn and grow in areas that will benefit the team and the company. We are looking for people who can accomplish both of these objectives.
As a Support Angel, you will be required to do the following:
Report to each shift on time and as scheduled.
Respond to incoming phone calls (chats and emails as needed).
Doing the research required to answer our customers' questions in full.
Address customers' streaming issues.
Assist in billing issues and refunds for customers.
Create additional value for the team with increased responsibilities.
Company Description
VidAngel help you make entertainment good for your home. Our unique platform allows you to connect your favorite streaming services, like Netflix, Apple TV+, Amazon Video and Freevee, then set customized filters to remove the stuff you don't want to see or hear in your favorite movies and shows. Say goodbye to offensive language, sexual content, graphic violence, or whatever else you don't want on the screen.
With VidAngel, you can now watch more stuff without the bad stuff.VidAngel help you make entertainment good for your home. Our unique platform allows you to connect your favorite streaming services, like Netflix, Apple TV+, Amazon Video and Freevee, then set customized filters to remove the stuff you don't want to see or hear in your favorite movies and shows. Say goodbye to offensive language, sexual content, graphic violence, or whatever else you don't want on the screen. \r\n\r\nWith VidAngel, you can now watch more stuff without the bad stuff.
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