Job Description

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Salesforce Business Analyst | Bridge Business Needs with Scalable CRM Solutions Are you passionate about turning complex business problems into elegant Salesforce solutions? Join our dynamic team as a Salesforce Business Analyst and play a vital role in transforming business requirements into impactful enhancements across our Salesforce platform. We're looking for a strategic thinker and skilled communicator who can collaborate across technical and business teams to deliver scalable, data-driven, and user-friendly solutions. What You Bring 3+ years of experience as a Salesforce Business Analyst or Functional Consultant. Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, Flows, etc.). Proficient in writing BRDs, user stories, test cases, and process documentation. Experience supporting UAT, user training, and post-deployment support. Excellent communication and stakeholder management skills. Familiarity with data modeling, system integrations, and reporting tools. Salesforce certifications (Admin, Business Analyst, etc.) a strong plus. Play a key role in Salesforce-driven digital transformation initiatives. Collaborate with high-performing teams in a supportive and agile environment. Influence strategic decisions through data and process optimization. Enjoy opportunities for professional growth and Salesforce certification support. Key Responsibilities Business Analysis & Requirements Gathering Engage with stakeholders through interviews, workshops, and surveys to capture business needs and user pain points. Translate those insights into clear, actionable Business Requirements Documents (BRDs). Analyze current-state business processes and identify opportunities for optimization using Salesforce capabilities. Solution Design & Collaboration Work closely with Salesforce Admins, Developers, and Architects to design scalable, efficient CRM solutions. Define functional requirements and translate them into Salesforce configurations (objects, fields, flows, page layouts, etc.). Maintain comprehensive documentation of workflows, business processes, data models, and integration touchpoints. Testing & Quality Assurance Define and execute test cases to validate functionality against requirements. Participate in and support User Acceptance Testing (UAT) to ensure solutions are accurate, bug-free, and user-approved before deployment. Stakeholder Engagement & Support Act as a liaison between technical teams and business users to ensure ongoing alignment and transparency. Deliver end-user training, create documentation such as user manuals and guides, and provide post-go-live support. Support change management efforts to boost adoption and promote best practices. Reporting & Data Integrity Collaborate with business users to define reporting needs and assist in creating dashboards and reports. Monitor and help maintain data accuracy and integrity across Salesforce. Recommend enhancements to improve reporting capabilities and user insights. System Integration Support Understand data flows between Salesforce and external systems (e.g., ERP, marketing automation). Work with integration teams to ensure secure, accurate, and consistent data synchronization. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. #LI-Remote #LI-NC1

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