Job Description

Who we are

We’re a team of passionate experts driving digital transformation through collaboration, innovation, and a deep focus on customer experience. Working across complex programmes, we deliver smart, scalable solutions that create real value and lasting impact.

What you'll be doing

• Work closely with senior business & technical stakeholders to define E2E scope and produce the Product, Proposition, Customer Experience & Enterprise requirements

• Work closely with senior business & technical stakeholders to define customer & technical data migration strategies

• Challenge Business & Technical stakeholders & expectation to pivot towards a Salesforce OOTB model in asks varing from small change to large strategic programmes

• Ensure strategic programme backlogs & phasing aligns with cross portfolio expectation & delivers optimal value to not only your own programme of work

• Ensure business asks provide value and delivers a complete customer experience by relentlessly seeking to understand the needs and pains of the customer and business (Analysing data to justify value-based decision)

• Build strong, collaborative working relationships with all includes from Senior Technology & Business leadership through to technical & operational staff

• Ensure integrity of the solution scope throughout the delivery lifecycle

• Own initiative E2E scope outputs to leadership teams highlighting business value and potential challenges or constraints that might impact the business case. Champion E2E scope and be seen as the 'Go to Person’.

What you'll bring along

• Bachelor’s degree or equivalent in Computer Science, Data Engineering, Information Systems, Mathematics, or a related quantitative field.

• Minimum 5-10 years of experience as a lead or senior analyst within a telecommunications environment

• Strong track record of presenting end-to-end solution scopes to senior business and technical stakeholders

• Demonstrated experience across multiple channels, including Direct, Digital, and API integrations

• In-depth knowledge of Salesforce products, particularly Communications, Service, Sales, Experience, and Marketing Cloud

• Proven success in leading large-scale CRM transformations to SaaS models, while adhering to COTS principles and managing data migration strategies

• Experience managing complex programme dependencies across internal and external business and technical teams

• Expertise in leveraging the Salesforce ecosystem and out-of-the-box integrations to meet strategic objectives

• Ability to decompose and manage large, multi-phased programmes from initiation through delivery, providing continuous support to both technical and business teams

• Hands-on experience across all delivery phases, including technical and customer trials, go-live, and post-launch support

• Excellent command of both spoken and written English.

What’s in it for you

✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor

✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities

✔ Early bird or night owl? Our projects have different working hours to suit your needs

✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms

✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you

✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School

✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

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What’s in it for you

• New beginnings can be a challenge. We promise a smooth integration and a supportive mentor

• Pick your working style: choose from Remote, Hybrid or Office work opportunities

• Early bird or night owl? Our projects have different working hours to suit your needs

• Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms

• We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you

• A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School

• Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.

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