Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...schedule Training & development &##128338; Looking for Flexible Work? Were Hiring! Jackson Hewitt is hiring Entry-Level Seasonal Tax Preparers no experience needed! Whether you're looking for a side gig or the start of a new career, weve got you covered....
...Overview Join to apply for the Collector Fulfillment Associate role at Fanatics . Job Description: As a Topps Collector Fulfillment Associate, you will play a crucial role in ensuring our collectors receive their orders accurately and promptly. Your responsibilities...
...Job Description Job Description Position Summary: Landmark Excavating is seeking a dependable and safety-focused Fuel Truck Driver to support our field crews and equipment operations in our Northern Division. This critical role involves fueling and greasing heavy...
LocumJobsOnline is working with Weatherby Healthcare to find a qualified Urology MD in Florida! About The Position Get in touch with a Weatherby consultant today to learn more about this and other opportunities available now. ~24-hour call shifts starting at 7am...
...We Seek Experienced Owner-Operators Who: Operate a Semi-Truck + Dry Van or Reefer Trailer (we provide trailers). Hold a valid CDL-A with verifiable 3+ years of experience. Maintain impeccable FMCSA compliance (DOT Medical, ELD, insurance, clean CSA/SMS). Value...