Job Description

Job Description

Lead with Purpose: Become a Service Manager at Benjamin Franklin Plumbing – A Service Minds Company

Are you a proven leader in the residential plumbing industry? Do you have a track record of developing high-performing teams, driving sales, and hitting KPIs? Benjamin Franklin Plumbing , a proud member of the Service Minds family of brands , is hiring a Service Manager to help us elevate technician performance, maximize operational efficiency, and deliver five-star customer experiences every time.

This is more than a job—it’s a leadership opportunity to shape the success of your branch, grow your career, and make a meaningful impact every day.

• Base Salary of $52K + Weekly Performance-Based Incentives

• Company Vehicle, Fuel Card & iPad – tools for your success from day one

• 401(k) with Company Match – invest in your future

• Health Benefits – Choose from HMO, PPO, or HDHP plans

• Paid Time Off & Paid Holidays – because you deserve balance

• Benefits Begin the 1st of the Month After 30 Days

• Leadership Training & Career Development – grow with us

• Cross-Brand Advancement Opportunities – with Mister Sparky & One Hour Heating & Air Conditioning

• Employee Discounts , Telehealth Access , FSA & HSA Plans , and more

As a Service Manager, you’ll lead a team of residential plumbing technicians and ensure they perform at their highest level—every job, every day. Your focus will be on:

• Coaching, mentoring, and holding technicians accountable to daily, weekly, and monthly KPIs

• Driving sales performance through goal setting, progress reviews, and technician support

• Leading ride-alongs, technical training , and job quality audits to ensure field excellence

• Monitoring schedules, dispatching for profit , and adjusting in real-time for peak performance

• Reviewing job documentation, estimates, and work orders for accuracy and professionalism

• Managing timecards, labor costs, and job costing reports to ensure profitability

• Recruiting, interviewing, and onboarding top plumbing talent

• Creating a safe, compliant, and high-morale work environment

• Partnering across departments like HR, Fleet, and Procurement for smooth operations

• Resolving escalations and ensuring positive customer outcomes through service recovery

We’re looking for a hands-on leader who thrives in a fast-paced environment and has deep experience in residential plumbing and team leadership . To be considered, you must have:

• 3+ years of residential plumbing experience in the field

• 3+ years of experience managing teams, sales goals, and KPIs

• Proven success in dispatching for profit and managing technician schedules

• Strong working knowledge of field service software and GPS tools

• Excellent leadership, communication, and conflict-resolution skills

• Proficiency in basic computer programs (Excel, Word, etc.)

• A valid driver’s license with a clean driving record

• Ability to pass a background check and drug screen

• High school diploma or GED required

• Blend of office and in-field responsibilities , including job site visits and technician ride-alongs

• Ability to work extended hours, evenings, or weekends if needed

• Comfortable working under pressure and navigating tough conversations professionally

• Physically capable of standing, walking, climbing, and performing field-related tasks

At Benjamin Franklin Plumbing – Service Minds, we don’t just fix pipes—we build careers, teams, and legacies of great service. If you’re ready to lead a team of skilled professionals, drive business results, and make a lasting impact, apply today .

We are proud to be an Equal Opportunity Employer and are committed to building a diverse, inclusive team where everyone belongs.

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