Role Description: Point of contact for all production issues and operational support status of all global ecommerce sites including related internal and third-party applications and services that support the ecommerce platform.Should be able to perform Root cause analysis on the production job abends and provide fixes as per the SLAs.Maintain operational documentation and knowledge base to streamline incident resolution.Log and track production issues and see them through to resolution.Works with client personnel to identify required changes and Ensures issues are identified, tracked, reported on and resolved in a timely manner. Should have good communication skills and coordination skills to work in an on-site/off-shore model and communicate with Business users & Tech-leadsExcellent written and verbal communication skillsContinually seeks opportunities to increase customer satisfaction and deepen client relationshipsWilling to work flexible hours, as needed, to hit project deadlines or address production issues Competencies: Digital : EAS : Oracle Cloud Infrastructure Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
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