Job Description
Position: Laptop PC Hardware Repair Technician
Location: Kissimmee, FL
Compensation: $15 per hour
Employment type : Part Time to Full-Time
Position Summary: Responsible for repairing Dell laptop PCs which have failed under warranty and also have been physically damaged. Position entails replacing broken laptop parts with new and/or used working parts. Common repairs include: laptop screens, palm rests, hinge, casing, motherboard and hard drives / SSD replacements.
Responsible for working with clients via phone, email and ticketing system and escalating issues to sales, management, or tier 2 support when necessary. Occasional customer site visits may be required.
Core Responsibilities / Duties: - Repairing broken laptops on a timely basis
- Communicating with clients verbally and written on repair status
- Working assigned repairs/tickets in a priority order
- Keeping open tickets updated daily
- High level of communication with clients and colleagues
- Driving to and from Client Sites to troubleshoot/repair (may be required)
- Training Initiatives
Requirements: - Experience replacing/repairing hardware on laptops and desktops
- Familiarity with the inner components that make up laptops and desktops
- Ability to clearly communicate instructions written and verbally
- Degree in related IT field is desired but not required.
- A well-rounded knowledge of IT
- A+ certification is desired, but not required
- DELL technician certifications and testing may be required
- Act in a mature and professional manner towards clients, vendors and other QCS employees at all times.
- Possess valid Florida drivers' license and have access to a good working car.
- Must be able to lift and carry 50lbs. (ex. PC's, Server's, Printers)
Job Tags
Hourly pay, Full time, Part time,