IT Help Desk Technician Job at Lensa, New York, NY

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  • Lensa
  • New York, NY

Job Description

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Universal Technologies. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

UNIVERSAL Technologies is seeking an IT Help Desk Technician for an on-site role in Long Island City, NY. May change to a hybrid schedule after 90 days. Candidates with an active LinkedIn preferred. This role provides hands-on technical support for desktop and laptop computers, software applications, peripheral devices, and related technology by responding to high-volume phone and email requests in an IT Service Desk Setting.

Who We Are

UNIVERSAL Technologies is a Women-Owned Business Enterprise (M/WBE) IT consulting firm specializing in providing top-tier technical talent and innovative solutions to public sector and commercial clients. We are committed to delivering excellence, fostering long-term partnerships, and supporting the success of both our clients and our consultants.

What We Offer

  • Competitive compensation
  • Comprehensive benefits
  • Professional growth opportunities
  • A supportive, people-first environment
  • The opportunity to contribute to impactful technology initiatives

Mandatory Skills/Experience

  • Bachelor’s degree in Computer Science
  • Experience with Service Desk ITSM software
  • At least 2-4 years of experience handling a high volume of calls in an IT Service Desk environment
  • Strong written communication skills for effective email correspondence
  • Strong organizational skills and attention to detail for handling complex tasks
  • Excellent Microsoft 365 skills, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
  • Proficiency with Windows Operating Systems
  • Basic printer support skills
  • Strong knowledge of Windows OS troubleshooting
  • Ability to work effectively as part of a team

SCOPE OF SERVICES

  • Address incoming Service Desk phone and email requests; generate, resolve, and route service tickets
  • Perform PC and printer troubleshooting to identify and resolve issues
  • Accurately interpret and document information to classify service requests
  • Route requests requiring additional approval to appropriate channels
  • Configure, deploy, and support computers, peripherals, and software according to established standards
  • Troubleshoot hardware and software issues using documentation, online resources, and team collaboration
  • Work with Network Infrastructure and Server Support teams to resolve escalated issues
  • Coordinate with external vendors to resolve technical problems
  • Escalate complex issues to Level III support or management when needed
  • Ensure timely ownership, follow-up, and resolution of assigned tickets
  • Train and orient staff on best practices for hardware and software usage
  • Recommend and perform system upgrades and maintenance
  • Follow and enforce IT policies and procedures
  • Manage daily work queue efficiently
  • Lift and transport computer equipment (desktops, laptops, printers) as needed
  • Assist with special projects as assigned

UNIVERSAL Technologies is an equal opportunity employer.

If you have questions about this posting, please contact support@lensa.com

Job Tags

Full time,

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