Job Description

Job Description

Job Description

This role is the heartbeat of a busy home-services office—steady phones, constant moving pieces, and a team that genuinely relies on you to keep everything flowing. If you’re the type who can juggle calls, scheduling, and follow-ups without breaking a sweat, this is your kind of playground.

HVAC Service Coordinator – Benefits and Compensation:

• Competitive hourly pay: $23 to $26/hr
• Monday–Friday schedule, 8:00 AM to 4:30 PM
• 100% employer-paid health insurance
• Quarterly bonus potential
• Paid time off and paid holidays

HVAC Service Coordinator – Requirements & Qualifications:

• Prior experience in customer service, dispatch, CSR, or a home-services support role is preferred
• Strong phone presence with the ability to handle a high volume of inbound calls
• Ability to multitask across scheduling, data entry, and customer communication
• High accuracy with documentation and scheduling
• Ability to build or maintain simple shared spreadsheets for tracking parts orders
• Organized, steady, and reliable under pressure

Day-to-Day Tasks Include:

• Answer incoming calls
• Schedule service, bids, and installs
• Type proposals and file invoices
• Track parts orders and schedule follow-up appointments
• Dispatch technicians with accurate job notes
• Update customer profiles and records
• Send reminders, mailings, and service agreement notices
• Handle basic office tasks like ordering supplies and processing payments

HVAC Service Coordinator – Preferred Background & Skills:

• Experience using FieldEdge, ServiceTitan, Aptora, or similar software
• Familiarity with home-services workflows
• Someone who asks questions, seeks clarity, and jumps in when needed
• Comfort balancing multiple priorities in a fast-moving environment
• Experience supporting technicians or operations teams

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