Location : On site in Memphis, Nashville, or Knoxville, TN - Charlotte or Raleigh, NC, Houston or Dallas, TX and Baton Rouge, LA
Summary :
This is a highly visible key role in maintaining our Firstpower culture and work environment, improving performance, and ensuring consistency in policies and practices. The Associate Relations Consultant serves as subject matter expert in the area of employment relations to provide consultation, support and guidance to leaders and associates. Resolves work-related issues, handles investigations, and consults with department leadership regarding policies and procedures. Drives consistent policy interpretation and application of workplace policies. Consultants ensure the planning and implementation of company-wide programs. This role partners with other HR areas of expertise on a regular basis.
Essential Duties and Responsibilities
Engage as a trusted adviser and subject matter expert to coach associates and managers on sensitive work-related issues including conflict resolution, performance management, interpretation of company policy, culture and values. Resolves complex and unique employment related issues. Works independently with little supervision and great latitude in decision-making responsibility
Provide consultation, support and guidance to leaders on corrective disciplinary actions and performance management issues including involuntary termination and reduction in force
Act as the point person for Associate Relations (AR) related investigations or Associate Complaint Resolution Process issues, including acting as liaison between associates and management when necessary. Directly interact with associates on questions, concerns and complaints, and provide timely response and consultation
Partner with other areas of expertise on complicated AR issues; leadership coaching needs; plans to improve the work environment, identifying and mitigating employment-related risks, re-engineering initiatives, proactively monitoring the work environment to be aware of potential issues or problems
Proactively identify employment related trends; ensure consistent application of company policies/procedures and compliance with federal/state laws and regulations
Deliver AR-related compliance training programs as needed to assigned groups
Other duties assigned in support of department and company goals and initiatives
Competencies and Skills
Strong written and verbal communication skills
Broad scope of employment law and HR compliance knowledge
Problem resolution skills and ability to provide resolution to complex and highly sensitive associate issues, conflict management skills
Ability to effectively partner with others / relationship building skills with strong partner focus and team orientation
Ability to identify employment related trends and recommend solutions
Ability to work independently and manage a variety of priorities
Strong decision-making abilities; effective influencing skills
Organizing and planning skills
Microsoft Office suite
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications are representative of the knowledge, skills, and/or abilities required in this position
Bachelor's degree preferred and 5+ years of related experience
An equivalent combination of education and experience
About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at
Benefit Highlights
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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