Job Description

Gecko Hospitality is now searching for an experienced and motivated Director of Operations in Bentonville, Arkansas. The ideal Hotel Director of Operations is a strategic and people-focused leader who ensures exceptional guest experiences, efficient staffing, and strong financial performance while upholding the highest operational, compliance, and service standards

About The Company: We're a boutique hotel management company driven by style, passion, and innovative results. We're looking for creative, emotionally intelligent team players who are dedicated to excellence and thrive in a collaborative, empowering environment. If you're a kind-hearted individual who genuinely cares about delivering exceptional guest experiences and fostering strong relationships, we want to hear from you.

Responsibilities

• Oversees all aspects of hotel operations with direct focus on Guest Services and Housekeeping
• Ensures exceptional guest service by maintaining a professional, welcoming, and courteous presence throughout the property
• Manages staffing levels and oversees areas including financial and asset management, guest satisfaction, organizational leadership, HR, and employee development
• Implements and monitors procedures for cash handling, property and equipment control, and compliance with labor and safety regulations
• Demonstrates strong leadership, communication, and resource management skills while upholding hospitality best practices and high operational standards

Compensation and Benefits

• Salary : up to $85,000
• Quarterly Bonus Potential
• Relocation Assistance
• Medical/Dental/Vision Insurance
• Paid Vacation
• 401k with Match
• Short & Long Term Disability

Requirements

• 3–4 years of progressive leadership experience in hotel operations with proven success managing multiple departments
• Background in luxury or boutique properties strongly preferred
• Proficiency in property management systems, revenue management, and reservation platforms
• Strong knowledge of financial controls, budgeting, and P&L oversight within the hospitality industry
• Exceptional leadership and team-building abilities with a talent for motivating diverse teams
• Skilled in forecasting, reporting, and making data-driven operational decisions
• Excellent communication and interpersonal skills for engaging both guests and staff
• Demonstrated ability to drive revenue growth while maintaining strict cost control
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

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