Field Service Engineer Job at All Companies, Huntington, WV

T0gzcUFSZk9xdmFKamtqN1pjVG8wYllrWmc9PQ==
  • All Companies
  • Huntington, WV

Job Description

Job Description

Job Description

Description:

Title: Field Service Engineer I

Department: Service

Reporting to: Regional Service Manager

Location: Travel - Charleston, WV area

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary:

As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.

Responsibilities:

  • Perform assistance on troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
  • Motivated and eager to learn new modalities.
  • Learn additional skills and accept feedback from experienced Field Engineers.
  • Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
  • Engage with team members to ensure awareness of issue status for designated customers.
  • Develop the knowledge to communicate HQ and Zone/Area-level initiatives.
  • Actively participate in regular team or modality meetings
  • Partner with customers to recommend value-added services for improved business efficiency.

Requirements:

Qualifications:

  • Associate’s/Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field with 2+ years of servicing electrical equipment OR equivalent military education and 2+ years of experience servicing electrical equipment, OR High School Diploma/GED and 4+ years of experience servicing electrical equipment
  • Experience interfacing with internal teams and external customers in a solution-based service process.
  • Knowledge in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
  • Skilled in troubleshooting and responding to customer concerns.
  • Experience with web applications and Microsoft Office suite.
  • Must comply with Radon’s standard background check and post-offer drug screen.
  • Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Conditions/Environment:

  • Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
  • Valid driver’s license with a Class-D endorsement
  • Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
  • While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

Why work with us?

  • Growing company
  • 401k with company match
  • Medical benefit package
  • Company covered dental
  • 100% company paid Long Term Disability
  • $250,000 Life Insurance policy
  • 10 holidays
  • PTO and sick days
  • Paid Training
  • Option of Company provided vehicle or monthly stipend
  • Travel Reimbursement

Job Tags

Work at office, Flexible hours,

Similar Jobs

Commercial Metals

Trailer Traffic Coordinator Job at Commercial Metals

it's what's inside that counts There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who...

CHRISTUS Health

Pipeline-International Rehire Campaign Job at CHRISTUS Health

Job Description Description At CHRISTUS Health, we are committed to delivering compassionate, high-quality care to our patients while fostering a positive, supportive environment for our healthcare professionals. We are always looking for dedicated Registered Nurses...

Pizza Hut - Charlevoix

Restaurant Cook - Restaurant Crew Member Job at Pizza Hut - Charlevoix

Pizza Hut - Charlevoix is looking for a Restaurant Cook to join our team in Charlevoix, MI. This position is full time or part time. The restaurant cook is responsible for food preparation that meets or exceeds hospitality and service standards and must be able to prepare... 

The Hollister Group LLC

Communications Officer Job at The Hollister Group LLC

 ...Communications Officer Our client, a respected scientific research company, is seeking a skilled Communications Officer to join their team. This is a contract position with the potential to transition into a permanent position for the right candidate. You will collaborate... 

Anderson Merchandisers

Flex Associate TNT - Hilo, HI Job at Anderson Merchandisers

**WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you!**Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard,...