Entry Level Analyst - Supply Chain Job at Phoenix Technical Solutions, Chicago, IL

T1h2dUFSN01xL2FMaGs3OVo4ZmcxTGdwWnc9PQ==
  • Phoenix Technical Solutions
  • Chicago, IL

Job Description

Job Description

Job Description

Salary:

Title : Account Support Analyst – Entry Level Supply Chain

 

Location : WABTEC (formerly GE Transportation) Chicago, IL

 

Job Description :

You have an exciting opportunity to accelerate your career in management, elevating your visibility within a Fortune 500 employer. Demonstrate your skills by working closely with operations leaders, customer managers, salaried employees, and the hourly workforce to achieve business objectives. This opportunity allows you to explore areas in operations and supply chain, as well as the ability to specialize in (customer support, logistics, systems analysis).

 

Essential Responsibilities :

  • Use troubleshooting techniques, knowledge, and customer service skills to resolve issues with supply chain or services related cases.
  • Serve as a resolution point within customer operations team to decrease escalations.
  • May write or contribute user/technical documentation and case notes to resolve future customer issues.

- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

  • Perform ticket triage, monitor, and review ticket aging to ensure timely response to the end-user; Use reporting tools to help resolve the oldest tickets as needed.
  • Perform delivery tasks per standard operating procedures.
  • Work cross-functionally with internal stakeholders to correctly identify and resolve issues.

Desired Skills :

- Strong information collection, review, and problem-solving skills.

- Demonstrated project experience working in a cross functional organization.

- Ability to work in teams and collaborate effectively with people in different functions.

- Motivation to provide excellent internal and external customer service.

- Ability to work effectively in a fast-paced and rapidly changing environment.

- Change agent mentality – proactively learns new processes, identifies opportunities for improvement while promoting their adoption.

- Computer skills to include knowledge of various software programs and database applications (MS Suite, Salesforce, SQL, Access, Tableau, Oracle; etc).

Qualifications/Requirements :

- BS / BA degree in Business or other related subject.

- In lieu of a degree, documented experience with ascending levels of responsibility.

Benefits :

We offer an attractive compensation and benefits package, including health, dental, STD, LTD, Life, IRA with generous company match, paid Holidays, vacation and more. Our global commitment to technological advancement offers opportunities for personal growth and development in a stable, supportive work environment.

Job Tags

Hourly pay, Holiday work,

Similar Jobs

Angenex

Remote Scheduler Job at Angenex

 ...This position offers the convenience of remote work, allowing you to work from your home or any location with an internet connection. We are...  ...Demonstrating Friendliness and Professionalism Experience Level: No prior experience required. Work Environment... 

Protocase

Email & Website Marketing Associate Job at Protocase

 ...A technology company in Wilmington, NC seeks a Marketing Associate to lead communication strategies across platforms. This role includes managing email marketing campaigns, optimizing website content for SEO, and collaborating within teams. Ideal candidates have experience... 

FocusGroupPanel

EntryLevel Data Analysis Coordinator Remote Job at FocusGroupPanel

 ...Work From Home, Entry Level Data Entry Clerk As A Research Participant We are looking for people who want to work remotely from home. You'll need...  ..., part time, Amazon, customer service representative, medical professional, remote work at home, drivers, administrative... 

Credit Human

Retention Marketing Specialist Job at Credit Human

We are seeking a Retention Marketing Specialist for the Marketing Technology Department.The Retention Marketing Specialist will translate the...  ...year or less. Their focus is to leverage data, as well as email, statement, push, SMS, in-app and other communication channel... 

Rsm Us Llp.

NetSuite ERP Implementation Lead (San Francisco) Job at Rsm Us Llp.

 ...A leading professional services firm in California seeks a NetSuite Consulting Manager to enhance business processes through effective ERP implementations. The role demands over 8 years of ERP application implementation experience, particularly in NetSuite. Candidates...