Director of Operations Job at Executive Alliance, Carrollton, TX

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  • Executive Alliance
  • Carrollton, TX

Job Description

Job Description

Our client is a 50+ year old receivables management company that is currently growing. They are seeking an experienced, goal-driven, and bright Director of Operations in the Dallas area. The Director will oversee collections and customer service.

The Company Offers :

  • Highly competitive six-figure base salary, plus bonus. Total compensation $150k+
  • Incredible 401k, tuition reimbursement and many other perks
  • TOP health insurance plans
  • Great work culture with genuine people
  • REAL opportunity for professional growth
  • A well-regarded company in great financial shape

Responsibilities:

  • Responsible for the overall leadership of the group
  • Drive results by ensuring that goals, objectives and standards are achieved for delinquency, charge-off and total collection goals.
  • Monitor dashboard KPI’s
  • Provides guidance to management staff to ensure the appropriate handling of customer complaints, as well as regulatory complaints to achieve satisfactory resolution.
  • Establishes and communicates performance standards and objectives.
  • Ensures the team maximizes revenue generation through specific collection activities and techniques.
  • Makes recommendations to drive change with a focus on exceeding operational goals and customer expectations.
  • Hiring and training employees

Experience/Requirements:

  • Must have experience working for a 3rd party collection agency or BPO
  • Must have 5+ years of experience with 1st or 3rd party collections
  • 5+ years of director level experience
  • Proven experience leading a collections team to success
  • Ability to develop and implement process improvements
  • Ability to prioritize work and lead a team successfully producing results
  • Strong business acumen with analytical and problem-solving skills

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