Job Description

Job Description

Job Description

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We need a Customer Success Manager who’s quick with a smile, thrives under pressure, and is a motivated problem-solver.

Customer Success Manager Requirements:

• 1–3 years of Customer Service success

• Proven track record of handling high volumes of calls, emails, texts, and social media messages with speed and professionalism

• Skilled with CRM platforms such as Zendesk or Freshdesk

• Proactive problem-solver who prevents issues before they escalate

• Strong communicator with polished written and verbal skills

• Highly organized and detail-focused

• Willing to travel for occasional site visits or events

Customer Success Manager Skills:

• Hospitality, reservations, event coordination, or field operations experience

• Background supporting both in-person teams and remote staff

• Ability to analyze service reports to spot trends and improve processes

• Comfortable representing a brand in a professional, positive way

• Flexible and able to adapt quickly in a fast-paced environment

Customer Success Manager Compensation:

• Competitive salary based on experience

• Full medical paid

• Flex time off

• Hybrid work environment

• Perks and field trips

• Amazing opportunity to be involved in a proven concept that's rapidly growing

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID : 164328#post

Stephanie DeMasi

To Apply for this Job Click Here Company Description

Goodwin Recruiting (Forbes America's Best Recruiting Firms 2020, 2021, 2022, & 2023) is a full-service recruiting agency that was founded in hospitality.

Our company was built on service, and as we have grown and expanded into a broad range of industries and specialties, that hospitality mentality has remained rooted at the core of everything we do.

We are committed to providing highly personalized services, tailored to each candidate and client we work with. Across all business types, from executives to operators to administrative staff, each Goodwin Recruiting partner has an extensive background in their field of expertise. We speak your language, we know the ins and outs of recruiting, and we put our core values first, establishing game-changing partnerships with employers and job seekers alike.

Company Description

Goodwin Recruiting (Forbes America's Best Recruiting Firms 2020, 2021, 2022, & 2023) is a full-service recruiting agency that was founded in hospitality. \r\n\r\nOur company was built on service, and as we have grown and expanded into a broad range of industries and specialties, that hospitality mentality has remained rooted at the core of everything we do. \r\n\r\nWe are committed to providing highly personalized services, tailored to each candidate and client we work with. Across all business types, from executives to operators to administrative staff, each Goodwin Recruiting partner has an extensive background in their field of expertise. We speak your language, we know the ins and outs of recruiting, and we put our core values first, establishing game-changing partnerships with employers and job seekers alike.

Job Tags

Flexible hours,

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