Job Description

Job Description

Customer Service Rep - Mail

Responsibilities:

• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)

• Lift heavy boxes, files or paper when needed

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

• Demonstrate flexibility in satisfying customer demands in a high volume, production environment

• Consistently adhere to business procedure guidelines

• Adhere to all safety procedures

• Take direction from supervisor or site manager

• Maintain all logs and reporting documentation; attention to detail

• Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)

• Operating mailing, copy or scanning equipment

• Shipping & Receiving assistance, as needed

• Handle time-sensitive material like confidential, urgent packages

• Perform other tasks as assigned

• Provide backfill when needed

• Enter information daily into spreadsheets

• Sort and deliver mail, small packages

• Drive company vehicle to post office to pick up and drop off mail

Minimum Requirements:

• Minimum of 6 months customer service related experience

• High school diploma or equivalent (GED) required

• Valid driver's license required

• Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)

• Experience running mail posting equipment a plus

• Excellent communication skills both verbal and written

• Lifting up to 55 lbs with or without accommodations

• Willingness and availability to work additional hours if assigned

• Willingness to submit to a pre-employment drug screening and criminal background check

• Ability to effectively work individually or in a team environment

• Competency in performing multiple functional tasks

• Ability to meet employer's attendance policy

The pay for this position starts at $16.00/hrs to $16.25/hrs; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered

Job Tags

Work at office,

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