Job Description

Are you looking for a career that encourages growth and has a fun company culture? Randy’s Electric is a growing faith and freedom-based company dedicated to providing a 5-star experience to our team and our customers. Our knowledgeable team of Electricians and talented Office Staff focus on being a blessing for our customers from the first call in through completion of the electrical project or problem. Bring your passion for success, a positive attitude, and willingness to innovate!

If you’re zealous about quality work and customer service, come and build your career with Randy’s Electric! We want to talk to you TODAY!

What We’re Looking for!

We’re looking for an innovative Call Center Manager to join our team in Minneapolis, MN . In this role, you will oversee and manage the daily operations of the Customer Service Representatives (CSRs) and our Permits Team. This role creates and maintains a pleasant work environment, ensuring high levels of organization, effectiveness and communication between departments.  Call Center Manager duties and responsibilities include some clerical tasks and a purpose of helping others succeed!

We offer

• A salary range of $60,000 - $70,000 (Depending on skills and experience) plus bonus potential!!!!
• Medical, Dental & Vision insurance is fully covered!
• Short-Term & Long-Term Disability
• Life Insurance
• 401-K with Company Match (up to4%)
• PTO/Holiday Pay
• We offer work/life balance and flexibility!
• A positive team environment and company parties!

What You’ll Do

• Create and manage schedule for CSR & Permit Teams
• Provide accurate and timely coaching
• Plan and implement goals and objectives on your team
• Answer phones and online leads as necessary
• Work with the Marketing Department to develop various scripts for call-taking
• Running reports
• Maintain the office condition and arrange necessary repairs
• Organize office operations and procedures
• Coordinate with IT department on all office equipment
• Provide general support to visitors
• Help with onboarding and offboarding
• Ensure a positive culture
• A successful Call Center Manager will be engaged with their team, have the ability to set and meet goals, and be ready to grow professionally.

What Makes YOU Great!

• You have 5 years of experience managing or supervising in a Call Center
• Your strong leadership skills
• Proven success in coaching call-takers
• Your sales experience
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Your personable and outgoing personality
• Strong organization planning skills in a fast-paced environment
• Creative mind with an ability to suggest improvements
• Your ability to be a strong team player

Apply today and be a part of our Amazing Team!

Equal Opportunity Employer

Applicants are provided equal employment opportunities without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability or any other category protected by law in each aspect of the selection process .

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