Job Description
As a Business Analyst you will be aligning the program's strategic vision and business outcomes with the delivered results. You will lead group workshops to identify strategic drivers and develop use cases, requirements, and policies. Besides, you will provide analytical expertise to identify cost-effective eCommerce solutions that meet business objectives and user needs.
Your Responsibilities
- Focus on ensuring that strategic vision and desired business outcomes of the program are in constant alignment to what is being delivered
- Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements
- Documenting future state business processes and assisting in the development of policies and procedures
- Facilitating the alignment of stakeholders to develop future state vision/value definitions
- Provide analytical expertise in identifying, evaluating, and documenting eCommerce system requirements and procedures that are cost effective and meet business objectives and user needs
- Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully
- Provide expertise on the functional use of Commerce platforms and tools
- Collaborate with project manager to ensure business objectives are aligned with the project plan
- Provide consultation to client stakeholders and business users in eCommerce-specific business topics, including product catalog modeling, inventory management, marketing, pricing strategy, shipping & freight, taxes, international commerce, customer service, b2b customer management, b2b e-procurement & punchout options, demand generation, promotion strategy, conversion optimization, multi-channel commerce, analytics and more
- Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design
- Apply expertise and experience to draw insights from analytics data (e.g. AOV, line items per order, conversion rates) to identify opportunities to improve key performance indicators (Project dependent)
Requirements
- 5+ years experience in a client-facing Business Analyst or Business Consultant role, preferably in a Professional Services or IT Consulting environment
- Experience with eCommerce platforms (Salesforce CloudCraze, SAP Commerce Cloud, Demandware, Magento, Oracle Commerce, etc.)
- Highly-developed problem solving, planning and organizational skills
- Experience with full life-cycle projects from initial scoping through delivery
- Proficient in processes including defining and documenting test strategy as well as unit and integration testing
- Expertise utilizing SAP Hybris B2B and B2C accelerators with a solid understanding of out-of-the-box functionalities
- Excellent presentation, communication and interpersonal skills, with ability to engage and manage senior-level client relationships
- Comfort with agile, iterative software development methodologies
- Interest in digital commerce technology and eager to learn about new technologies, best practices, and 3rd party tools
- Ability to work both independently and collaboratively as needed on a cross-functional, geographically dispersed
Benefits
- Competitive Compensation
- Annual Bonus Program
- Working at a company with financial stability
- Paid time off and vacations
- Friendly team to work with around the world
- Health Insurance
- 401K
Job Tags
Remote work,