Job Description

Position Overview The Collection is currently seeking for a highly professional, responsible, and experienced person to assume the position of Service Advisor. In order to effectively fill the position, the individual must be able to conduct themselves and speak in a professional manner. For accurate problem-determination, experience in the automotive industry is necessary. Because, Service Advisors will be directly dealing with the customer, a genuinely friendly and customer service-oriented attitude is necessary. The requirements listed below are representative of the knowledge, skill, and/or ability required. Key Responsibilities Provide your customers with the very best service, including resolving customer complaints Process all service functions in CDK, Excel, Word & Outlook Understand how to properly write up a repair order and its requirements Understand the appointment process, car terminology, and how repairs are performed Work with body shops and extended warranty companies to provide estimates Provide customers with proper estimates, quotes, labor prices, parts prices, explain shop supplies, explain repairs to vehicles. Collaborate with technicians and provide proper estimates Qualifications Good organizational skills and ability to manage multiple priorities 3+ years relevant experience in a luxury automotive dealership is desired Professional with great sales and customer service skills Capable of making the best decision that will benefit the customer and the company The drive to succeed in a fast-paced, high-volume environment Physical Requirements Regularly required to sit at a computer terminal for extended periods, use hands to operate a keyboard and telephone Ability to stand, walk, bend, stoop, reach, and lift up to 30 lbs. when needed Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. At THE COLLECTION, we elevate the luxury automotive experience with unparalleled professional service that distinguishes use from the ordinary. Our team members are the cornerstone of our success, driving our commitment to delivering the best for our discerning clientele. THE COLLECTION is far from your typical dealership; we are an elite, dynamic team dedicated to excellence, and we are eager to expend our ranks with passionate, driven individuals. If you're excited about joining a fast-paced, high-reward industry, you've found your place. At THE COLLECTION, the possibilities for growth are as limitless as our ambition! Benefits Overview We value our team members and strive to offer a comprehensive benefits package to support your well-being and work-life balance. Our benefits include: Medical, Dental, and Vision Insurance Supplemental Benefits Access to additional benefits such as accident insurance, critical illness insurance, and more. 401(k) Plan Generous employer match and a range of investment options to help you plan for retirement. Paid Time Off (PTO) Flexible PTO to use for personal time, or illness. Vacation Paid vacation days to recharge and enjoy time away from work. Holidays Paid holidays to celebrate with family and friends. Birthday Off A paid day off to celebrate your special day. Closed Sundays Enjoy a day off every Sunday for work-life balance. And Much, Much More Additional perks and benefits to enhance your overall employee experience. We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups. We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experiences, and ideas. #J-18808-Ljbffr The Collection

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