Job Description

Please find the position details below:

Job Title: Amazon Connect Developer (System Engineer) with Node.JS or Python for creating Lambdas

Location: Westlake, TX or Merrimack NH

(Hybrid 2 weeks onsite , 2 weeks remote)

Duration: Long term Contract with possibility of extension or Conversion

Interview 2 rounds. 1st with HM, 2nd with panel.

Not open for Non locals , Candidate should be based out in Texas or New Hemisphere

Special Instructions

New role in EC3 (Contact Center). Met with HM, they are looking to hire an experienced Systems Engineer who is really an expert in Amazon Connect, and someone who has the ability to create lambda's in Node.JS. If we are struggling to see someone who has done that with Node.JS, we can also consider Python, but the ask is to try for Node first. Send only your top 2-3 candidates.

Top Required Skills:

• Amazon Connect
• Node.JS for creating Lambdas (can consider Python if we aren't seeing Node)
• Serverless AWS
• At least 6 years of Systems Engineering Exp

The Team

Come and join our team that provides the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

The Expertise You Have

• Bachelors degree in Computer Science or equivalent
• 6+ years hands-on experience as a systems engineer
• Design, build and maintain Amazon Connect Contact Flows and routing logic
• Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB
• Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management
• Manage call recording, error handling, and failover routing logic
• Configure and maintain queues, routing profiles and hours of operation
• Troubleshoot call logs using CloudWatch and optimize routing for performance
• Provide documentation, knowledge transfer, and architectural guidance to internal teams
• Work cross-functionally with internal teams (cloud, security, telephony, support) as needed
• Experience with version control and CI/CD for Lambda deployments.
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Exposure to Genesys will be a plus
• Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus
• Hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
• Self-starter, curious, collaborative, innovative, eager to learn and teach others every day

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